Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unlit (for candles), with tags, and in its original packaging. Scented products must remain sealed to ensure olfactory integrity. You’ll also need the receipt or proof of purchase.

 

To start a return, contact us at concierge@ironicparadoxists.com. If your return is accepted, please note that customers are responsible for return shipping costs unless the item arrived damaged or defective. Please contact us for the return address.

 

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can make it right. For damaged glass containers, please provide a photo within 48 hours of delivery.

Exchanges & Non-Returnable Items Due to the artisanal and personal nature of our olfactory arts, we do not accept returns for "change of mind" or scent preferences once the product packaging has been opened. We also cannot accept returns on sale items or gift cards.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, provided the item is in its original, unused, and sealed condition.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

退換貨政策

我們提供 30 天的退貨政策，即您在收到商品後的 30 天內可以提出退貨申請。

退貨條件： 商品必須保持收貨時的原狀：未經使用、未點燃（針對蠟燭）、附有標籤，並保持原始包裝。香氛產品必須保持密封，以確保其嗅覺藝術的完整性。您同時需要提供收據或購買證明。

申請流程： 請透過 concierge@ironicparadoxists.com 聯繫我們。若您的申請被接受，退貨運費將由顧客自行承擔（除非商品送達時已損壞或有瑕疵）。請聯繫我們以獲取退貨寄送地址。

損壞與爭議： 請在收到訂單後立即檢查商品。若發現商品有缺陷、損壞或品項錯誤，請立即與我們聯繫。若玻璃容器受損，請在簽收後 48 小時內提供照片證明。

例外狀況與不可退貨商品： 基於產品的手工工藝與個人化特質，一旦產品包裝拆封，我們不接受以「改變主意」或「不喜歡味道」為由的退貨。特價商品與禮品卡亦不接受退貨。

歐盟 14 天冷靜期： 若商品寄往歐盟地區，您有權在 14 天內無理由取消或退回訂單，前提是商品必須保持原始、未使用且密封的狀態。

退款： 我們在收到並檢查您的退貨後會通知您。若退款獲准，款項將在 10 個工作日內自動退回至您的原始付款方式。